Pixel Technologies, Inc. Shipping & Returns Policy

At Pixel Technologies, Inc., we strive to provide our customers with high-quality service and support. Please review our shipping and returns policies below. If you have any questions, please contact our office or call us at (800) 595-0845.

United States Shipping Policy

• Most orders placed before 2:00 p.m. Eastern Time will ship the same business day.
• If an in-stock order cannot be processed and shipped the same day, it will generally ship within 24 hours of the order being placed.
• Orders placed on Friday after the shipping cutoff will ship on Monday or the next available business day when Monday is a holiday.
• Special-order items will ship after they arrive at our warehouse or as otherwise requested by the purchaser.
• For telephone orders paid by check, cash, or money order, product availability is determined when payment is received—not when the order is initially placed.
• Customers must report missing or damaged items within three business days of receiving their merchandise.
• Shipping times are calculated in business days and do not include Saturdays, Sundays, or carrier-observed holidays.
• Pixel Technologies, Inc. reserves the right to refuse or cancel an order for any lawful reason.

Canada Shipping Policy

Pixel Technologies, Inc. only ships orders to Canada when the customer provides a valid prepaid shipping label.

• The customer is responsible for obtaining and providing the prepaid shipping label.
• The label must be issued by a carrier that can pick up the package from our Orlando, Florida location.
• The customer is responsible for all shipping charges, customs duties, taxes, brokerage fees, import fees, and any other charges associated with the shipment.
• All required customs forms and supporting documents must be complete and provided with the prepaid shipping label.
• Orders will not be shipped to Canada until the prepaid shipping label and required documentation have been received and verified.
• Promotional shipping offers, including free shipping, do not apply to Canadian orders.
• Customers must contact us before placing an order that will be shipped to Canada.

International Shipping Policy

Pixel Technologies, Inc. may ship certain products to countries outside the United States and Canada, subject to the requirements below. Customers must contact us before placing an international order.

1. Full payment by wire transfer is required for orders shipped outside the United States and Canada. The purchaser is responsible for all wire-transfer and currency-conversion fees.
2. The purchaser must provide a valid prepaid shipping label.
3. The purchaser is responsible for all shipping charges, customs duties, taxes, brokerage fees, import fees, and other charges associated with the shipment.
4. All required customs forms and supporting documents must be complete and provided with the prepaid shipping label.
5. Pixel Technologies, Inc. is not responsible for packages lost, stolen, damaged, or delayed after they have been picked up by the purchaser’s selected carrier. Purchasing adequate shipping insurance is strongly recommended.
6. Customs documentation will accurately identify the package contents and declared value as required by applicable customs regulations.
7. Promotional shipping offers, including free shipping, do not apply to international orders.

Please note: Pixel Technologies, Inc. may ship eligible AM/FM products internationally. SiriusXM® products are only available for sale within the United States and Canada.

Non-Defective Returns

Non-defective merchandise may be returned within 30 days of the original purchase date and is subject to a 15% restocking fee. The following requirements must be met for a return to be considered:

• Customers must contact our office within 30 days of the original purchase date. Returns will not be accepted after 30 days unless an exception was authorized before the purchase.
• Every return must have a valid Return Authorization Number. To request one, contact our office at (800) 595-0845.
• Products returned without a valid Return Authorization Number will not be accepted and may be sent back at the customer’s expense.
• Returns must be postmarked within five business days of the date the Return Authorization Number is issued. Packages postmarked after this period may be rejected.
• Returned equipment must not have been altered or tampered with in any way.
• The original product packaging must not be cut, damaged, defaced, or altered.
• All merchandise must be returned in its original packaging with all manufacturer-supplied accessories, manuals, and instructions.
• Missing accessories or parts will reduce the return credit by the replacement cost of the missing items.
• The customer is responsible for return shipping costs for non-defective merchandise.

Approved credits will be issued to the original payment method or applicable account within 14 business days after the returned merchandise is received and inspected.

The Return Authorization Number must be clearly written on the outside of the shipping package.

Return Shipping Information

Attention: Pixel Technologies, Inc. / Returns
Return Shipping Address: 1372 N. Goldenrod Rd., Suite 22, Orlando, FL 32807
Phone: (800) 595-0845

Damaged, Lost, or Delayed Shipments

Pixel Technologies, Inc. is not responsible for merchandise damaged, lost, or delayed by a shipping carrier, including FedEx, UPS, or USPS. Shipments arranged by Pixel Technologies, Inc. are insured through the applicable carrier.

Customers should carefully inspect all merchandise and packaging immediately upon delivery. Any damage, loss, or missing merchandise must be reported to both the carrier and Pixel Technologies, Inc. within three business days of delivery.

If a shipping claim is required, the purchaser must notify the carrier and Pixel Technologies, Inc. so that the appropriate claim can be filed. After the carrier approves and processes the claim, our shipping department will issue a replacement or refund the applicable purchase price.

Pixel Technologies, Inc. does not control carrier delivery schedules and cannot be held responsible for carrier-related delays. When necessary, we will assist the purchaser with filing an appropriate claim for a lost, damaged, or delayed shipment.

For Canadian and international orders shipped using a customer-provided prepaid label, the customer is responsible for filing and managing all loss, damage, theft, and delay claims directly with the selected carrier.

Defective Equipment

Products determined to be defective within one year of the original order date may be eligible for exchange with a replacement of the same model. The following requirements apply:

• Contact our office at (800) 595-0845 to request a Return Authorization Number.
• Every return must have a valid Return Authorization Number. Products returned without authorization will not be accepted and may be sent back at the customer’s expense.
• Defective returns must be postmarked within five business days of the date the Return Authorization Number is issued. Packages postmarked after this period may be rejected.
• All returned merchandise must be packaged in its original carton and include all manufacturer-supplied accessories, manuals, and instructions.
• Missing accessories may result in a charge equal to the replacement cost of the missing items.
• The original product packaging must not be defaced, damaged, or altered.
• If merchandise returned as defective is tested and no defect can be verified, the customer will be responsible for the shipping cost to return the original merchandise or ship replacement equipment.
• If the equipment is confirmed to be defective, Pixel Technologies, Inc. will pay the applicable return shipping costs for replacement merchandise within the lower 48 United States.

Approved defective replacements within the lower 48 United States will be shipped using FedEx Ground or UPS Ground. Customers may request an upgraded shipping method at their own expense.

For Canadian and international orders, the customer must provide a valid prepaid shipping label for all return and replacement shipments. The customer is also responsible for all customs duties, taxes, brokerage fees, import fees, and other charges associated with these shipments.

If the purchaser requests that a replacement be shipped before the defective item is received, an authorization hold equal to the replacement item’s value will be placed on the purchaser’s credit card. The hold will be released after the returned equipment is received and confirmed to be defective.

If you have any questions, please contact us or call us toll-free at (800) 595-0845.